Description
Job Title: Call Center Representative
Job Summary:
We are seeking a highly motivated and customer-focused Call Center Representative to join our team. The successful candidate will be responsible for handling inbound and outbound calls, resolving customer queries, and providing exceptional customer service.
Key Responsibilities:
Handle customer inquiries and resolve issues via phone, email, or chat
Provide accurate and timely information to customers
Meet or exceed customer service and sales targets
Work collaboratively with team members to achieve shared goals
Maintain accurate records of customer interactions
Requirements:
Education: High school diploma or equivalent required.
Skills:
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment
Strong customer service and sales skills
Proficiency in computer software and technology
Availability: Willingness to work in a rotating shift schedule, including nights and weekends
Nice to Have:
Previous experience with call center software and technology
Knowledge of sales and marketing principles.
Note: These requirements can be adjusted according to your specific needs and preferences.
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